We provide clear guidance on managing healthcare expenses with various payment options. Our team is here to assist with pre-admissions and billing inquiries to ensure a smooth and stress-free healthcare experience.
If you have medical aid, you will have obtained authorisation before your admission. Your authorisation will include the procedure and the number of days the medical aid has approved. If you stay longer than your original approved stay, our case manager will obtain additional authorisation from your fund.
Please do not hesitate to ask to see your case manager if you have any concerns about your account during your hospital stay.
After discharge your account is submitted directly to the Medical Aid Scheme concerned. Medical Aid Schemes differ in payment restrictions and benefits. Should the submitted account not be fully reimbursed by your medical scheme then the member would be liable to pay for the shortfall.
It is important to understand that there are different service providers who will bill you or your medical aid, independently from each other. The hospital has no control over these fees and sometimes there may be a co-payment.
These service providers include specialists, pathology, radiology, anaesthetists, physiotherapists, dieticians or other health care providers involved in your care.
Depending on your procedure, your private patient account could be a fixed fee, or you would have been provided with an estimated costing.
A deposit or full payment is required on admission for private paying patients. Full settlement of the account must please be made on discharge, and our admission teams will discuss this with before or on discharge.
