I usually always have something to say and rarely do words fail me, except now.. for all the RIGHT reasons. My brother was admitted to Casualty on Friday night with critical injuries following a car accident. The moment that I first spoke to the lady at admissions (I apologise Ma'am for I never even took your name) she confirmed that the patient was inbound, to when I called and spoke to the Emergency personnel who gave me as much accurate information as possible, to setting foot in the facility on Sunday, I have no words.Your kindness radiates far beyond the 350km to JHB, the professional nature of every single one of your staff members is directly proportional to the passion each of you have for a patient.

The simple touch on my mom’s hand to assure her that her son is doing well, to the handshake and curtsy that you gave my dad when he left, it was all done with a human kindness that is so rare these days. My Dad arrived at the hospital on Friday night and you looked after him, made him aware of everything that was happening from test results to why my brother will only be operated on the next morning. Dr Zulu, Dr Ncube- you are amazing Doctors who I believe are there for the passion of healing people.

I wish I could write a letter to someone that would make a difference in each of your lives, the same way you made a difference in the life of my brother and my family.The facility was indicative of the people that work there, clean and without prejudice. Thank you for you reassurance, your kindness, your honesty and most importantly your care and patience with my brother. May God bless each one of you, for you are more than deserving. P.S. My Dad hates a hospital, but he did comment that if he has a cold, he will come to BUSAMED Harrismith.